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Shipping & Returns
 
  The Portolano Guarantee
It's important to us that you shop with confidence and ease. That's why we offer a 15 day guarantee. If you are not satisfied with your purchase, please return it within 15 days and we will be happy to exchange it, or give a full refund.

Return Authorization Number
This RA# is extremely important in processing your request, and no return can be accepted without it. Used or Altered goods are NOT returnable or refundable. Please print the RA# on the outside of the carton when returning.
 
Request A Return Authorization Number:
     
Fisrst Name:   Required Field
Last Name:   Required Field
Address:   Required Field
Address Line 2  
City:   Required Field
State:   Required Field Zip: Required Field
Phone:   Required Field Ext:
E-Mail Address:   Required Field
Order Number:   Required Field
Please explain why you wish to return item:   Required Field
Security Image:   CODE HINT: lowercase "b", uppercase "X", number six, lowercase "t", number nine, number eight Required Field
     
   
 

Terms and Conditions Shipping
We ship UPS, 2nd Day Air, and Next Day for orders within the U.S. International shipping is also available.
 
Terms
For your convenience, Visa, Mastercard, American Express, and certified checks are accepted.
Checks must be received before orders will be processed. Customers are responsible for all fees incurred resulting from insufficient funds.
Make Checks Payable to:
PORTOLANO PRODUCTS INC.
15 West 37th Street 2nd floor
New York, NY 10018
   
  Returns
No returns are accepted without our return authorization. Return authorizations must be requested within 15 days of the invoice date. Include a copy of the invoice you received with your shipment and please indicate the reason for your return. We will make every effort to speed your exchange or refund. Shipping Costs will not be refunded. Used or Altered goods are NOT returnable or refundable.
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