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The Portolano Guarantee
It's important to us that you shop with confidence
and ease. That's why we offer a 15 day guarantee. If you are not satisfied
with your purchase, please return it within 15 days and we will be
happy to exchange it, or give a full refund.
Return Authorization Number
This RA# is extremely important in processing your request, and no
return can be accepted without it. Used or Altered goods are NOT returnable
or refundable. Please print the RA# on the outside of the carton when
returning. |
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Terms and Conditions Shipping
We ship UPS, 2nd Day Air,
and Next Day for orders within the U.S. International shipping is also
available. |
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Terms
For your convenience, Visa, Mastercard, American Express,
and certified checks are accepted.
Checks must be received before
orders will be processed. Customers are responsible for all fees
incurred resulting from insufficient funds.
Make Checks Payable to:
PORTOLANO PRODUCTS INC.
15 West 37th Street 2nd floor
New York, NY
10018 |
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Returns
No returns are accepted without our return authorization.
Return authorizations must be requested within 15 days of the invoice
date. Include a copy of the invoice you received with your shipment
and please indicate the reason for your return. We will make every
effort to speed your exchange or refund. Shipping Costs will not be
refunded. Used or Altered goods are NOT returnable or refundable. |
